Last updated: November 2025
At Material Moon Refuge (“we,” “us,” “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, MaterialMoonRefuge.com (the “Site”), or use our services (the “Services”).
By using our Site or Services, you agree to the terms of this Privacy Policy.
We collect only the information necessary to provide our Services and operate our business. This may include:
Contact Information: Your name, email address, and phone number.
Booking Information: Details related to appointments or services you schedule with us.
Payment Information: When you pay online, payment details are processed securely through our third-party payment provider. We do not store full credit card information.
Communication Data: Emails, messages, or inquiries you send to us.
Technical Data: Non-personal information such as browser type, device, IP address, and usage data collected through cookies or analytics tools.
We use your personal information to:
Provide and manage appointments or services.
Process payments and send confirmations or receipts.
Communicate with you regarding bookings, updates, or customer support.
Improve our Site and Services.
Comply with legal and regulatory obligations.
We do not sell, rent, or trade your personal information to third parties.
We may share limited information with trusted third parties who assist us in operating our business, including:
Payment processors (for secure transactions).
Website hosting or booking software providers.
These service providers are only authorized to use your data as necessary to perform their services for us and must comply with privacy and security standards.
We may also disclose information if required by law or to protect our rights or the safety of others.
We retain your personal information only as long as necessary to fulfill the purposes described in this policy or as required by law. When no longer needed, your data will be securely deleted or anonymized.
Our Site may use cookies or similar technologies to enhance user experience and collect analytics data. You can choose to disable cookies in your browser settings, but some parts of the Site may not function properly if you do.
We use reasonable administrative, technical, and physical safeguards to protect your personal information against loss, theft, and unauthorized access or disclosure. However, no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security.
Under Canadian privacy law, you have the right to:
Access and request a copy of your personal information.
Request correction of inaccurate or incomplete data.
Withdraw consent (where applicable).
Ask us to delete your personal information, subject to legal or contractual restrictions.
To exercise these rights, please contact us using the details below.
Our Site may include links to external websites. We are not responsible for the privacy practices or content of those third-party sites.
We may update this Privacy Policy periodically. Any changes will be posted on this page with a new “Last updated” date. Continued use of the Site after updates are posted means you accept the revised policy.
If you have questions, requests, or concerns about this Privacy Policy, please contact us:
📧 bookingns@materialmoonrefuge.com
📍 Material Moon Refuge
Alberta, Canada